Refund and Returns Policy – bhanedgeservices.com

Bhanedge Services (OPC) Private Limited is committed to providing transparent and fair refund practices for all event packages purchased through our website.

1. General Policy

All our services are related to event planning, decoration, and management. Since these are time-based and service-oriented offerings, they are not physical goods and therefore do not follow a traditional “return” system.

However, refunds may be applicable under specific conditions mentioned below.

2. Eligibility for Refund

Refunds may be considered in the following cases:

Event cancellation within the eligible cancellation period
Failure to deliver services due to reasons attributable to our company
Duplicate payment or technical payment errors

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

Cancellations made too close to the event date (as per cancellation policy)
Services already partially or fully delivered
Custom arrangements already purchased or booked (decorations, vendors, materials, etc.)
Customer failure to provide correct event details or venue access

4. Refund Calculation

If eligible, refunds will be processed after deducting:

Vendor and third-party charges
Material and decoration costs
Labor, transport, and setup expenses
Administrative or processing fees

The remaining eligible amount will be refunded.

5. Refund Processing Time

Approved refunds will be processed within 7–10 working days.
Refunds will be issued using the original payment method only.
Processing time may vary depending on the bank or payment gateway.

6. Returns Policy

Since our services are intangible and event-based, returns are not applicable. Once a service is booked and executed, it cannot be returned like a physical product.